As we get to know what people find confusing about the mBay.es system we will adapt the pages to become simpler and even more straight forward. If that is not possible, we will add the most frequent questions and their answers here - in the FAQs.
However, if you have browsed around, read the info articles and looked over these FAQs and still cannot find an answer to your question we have a failsafe backup - send your question in an email to email@example.com and we will send back an answer as soon as possible. If your question is a really good one that many folks need to know about, we'll add it here. Bit by bit, as people ask questions and the answers get posted we should be able to cover all possible questions.
Words appearing blue in these answers, and often elsewhere on the website, are links to further information or features. A lot of the information on how mBay.es works is all linked together. Like pieces of a jigsaw each links to another, making up the big picture. FAQs are by convention short answers. Sometimes the questions they are meant to answer are not short and simple. It is then links are used to allow you to click on a word or phrase to read a deeper explanation of the answer. If you see a blue word or phrase in the text, click on it to read more.
You will see references to the 'frontend' of the website and others to the 'backend'.
The frontend is the collection of pages you see when you browse around mBay.es no matter if you are logged in as a registered user or not. The basic frontend pages are always public to all visitors.
The backend is another distinct collection of pages, including your own personal control panel or dashboard. Here you control all your auctions, bids and profile (personal contact details and password). You only get to see this when you are logged in. It is completely private to you. Nobody else can see this information - only you.
However, logged-in users get to see a different frontend as well. Several extra features become available - you get to see and control your own personal Watch List allowing you to tag auctions you want to keep an eye on and get to quickly. More importantly, the frontend changes when you are logged in and you can bid on other people's auction items.
There are two principal reasons for complaints about auctions - the auction item itself and the way a seller or bidder behaved when it was completed.
Trust and good-faith is an essential part of the mBay.es process. If you feel somebody has overstepped the mark of decent behaviour there is always our contact form to pass Admin the details. We will investigate and try to come to a fair and just decision but it must always be recognised, Admin's decision is final. We cannot and will not enter into an extended discussion with any party. Our task is to provide an online service that benefits our local charities. We are not magistrates or lawyers.
First and foremost - thank you. We and our supported charities need all the help we can get. A quick read of the Pledges & Donations article is a good place to start - but if you want to jump to just choosing the charity and making a donation…
You can also help by keeping mBay.es going. We too need all the help we can get!